Frequently asked questions (F.A.Q.)

Here you find answers to the most common customer questions regarding our services.

The questions and answers are divided into the following categories

Scanning details - questions about original image formats and technical details
Orders & deliveries - questions about delivery options, discs and shipping
Pricing policy - questions about our prices, discounts and payment conditions
PLUS - questions with answers that are specific to our PLUS services
Privacy commitment - how we manage customer information and images securely

Please note that some answers only apply to either STANDARD or PLUS. The heading of the question indicates this. If nothing is mentioned in the heading the answer apply to all types of services.

The answers are our general conditions and we comply with the Swedish National Board for Consumer Complaints.

If you cannot find an answer to your question, please contact our customer service.

What is the difference between STANDARD and PLUS

STANDARD-orders - A little cheaper, a lot simpler

Our standard orders cover most needs without requiring the customer to be technically skilled or an expert photographer. The images are scanned at the highest resolution and digital image enhancements are included in the price.

PLUS-orders - More freedom of choice

Our plus services are designed for people who prefer more flexibility.

Among several things, you decide what IPTC tags we should apply to the digital images and if we should perform any digital image enhancements or not. You can choose to have the images saved in TIFF (tif) format instead of JPEG (jpg) and also have them saved in different folders to simplify searching and sorting.

PLUS-orders can be delivered on an external memory (harddisk drive, USB flash or SD card) without additional costs.

A more comprehensive comparison between STANDARD and PLUS is found here.